HOW LONG DO ORDERS TAKE TO SHIP?
Orders will be packed within 1-4 business days of purchase. Preorder items will have the packing + shipment date listed on the product page. Shipping time is dependent on location but averages 4-6 business days. Please see checkout for the specific rate and shipping time to your location.
WHERE ARE YOU LOCATED?
The Ninety Third Avenue HQ is in Austin, Texas.
WHAT SHOULD I DO IF THERE'S SOMETHING WRONG WITH MY ORDER?
Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures if needed: firstname.lastname@example.org. Note: We cannot make any changes to orders once submitted - since our warehouse team will have already started processing your order.
WHAT IS YOUR RETURN POLICY?
Not obsessed with your order? You can return your item for store credit via gift card within 2 weeks. View our full return policy here.
WHAT IF MY PACKAGE IS MISSING?
If you believe your package is missing, please email our team at email@example.com. Kindly note that Ninety Third Avenue is not responsible for packages scanned "delivered" that cannot be located. Porch Piracy has increased as of recent and we recommend filing a report with your local Police Station.
DO YOU SHIP INTERNATIONALLY?
Yes, we currently offer worldwide shipping. Note: If your order is shipping outside of the USA - Ninety Third Avenue does not charge any applicable taxes or duties imposed by the customs and revenue authorities in the destination country. Payment of duties and/or taxes are the buyers responsibility; we unfortunately cannot control these fees.